Borsheims COVID-19 Updates

Shop in Person Again

Our retail sales floor has re-opened to the public and you can trust that we have been thoughtful in planning how we keep our customers and associates healthy. Above all, we want you to feel safe as we work together to help you celebrate life’s special moments. We are carefully following the guidelines of public health officials and we would love to welcome you back into the store.

Some of the changes you’ll see include:

Temporary store hours: Monday through Friday 10am–6pm and Saturday 10am–5:30pm.
The main doors on the North side of our building are the only entrance open to customers.
Our Security team is monitoring the number of customers allowed in our store at one time.
Jewelry Cleaning and Cash for Gold services are temporarily suspended.

Wearing Masks

Keeping Distance

Monitoring Temperatures

Washing Hands

A professional cleaning company disinfects our entire facility weekly, and all surfaces are cleaned by our in-house Facilities team daily.
Touchless sanitizing stations are located throughout our store, and associates wash their hands after each encounter.
When working with customers, our associates use masks, plexiglass separators, and gloves where appropriate.
Signage and floor decals around the store remind customers and associates to safely self-distance.
Jewelry is sanitized before and after each use, and Gift Gallery associates will gladly showcase merchandise when customers wish to view.
Associates are required to self-screen at home prior to coming to work every day. Anyone exhibiting a fever or flu-like symptoms will remain home.

We have missed seeing our customers in person and are happy to safely welcome you back in, but please use your best judgement. If you are in a high-risk category, please take advantage of shopping online, via email, or over the phone and enjoy our complimentary shipping and convenient curbside pick-up.

Thank you, as always, for letting us help you celebrate life’s special moments.

Love,

The Borsheims Team

Our Signature Service

Now more than ever, Borsheims prides itself on providing personalized assistance and exceptional service.
Click Here to learn more about our Signature Service.

Curbside Pickup

We are pleased to offer curbside pickup for online orders and previously purchased merchandise. Curbside pickup hours are from 10-6pm, Monday through Friday and 10-5:30pm on Saturday. Learn More

Free Shipping

Orders shipping within the contiguous U.S. are now eligible for free standard shipping — no minimum purchase required.

Complimentary Gift Wrap

All purchases will arrive in our signature wrapping - the silver box with the burgundy ribbon. It is our pleasure to provide this complimentary service for any items purchased from Borsheims or borsheims.com with the exception of final sale pieces.

Virtual Showroom

Connect with one of our expert associates online to shop personalized recommendations. Email [email protected], or call 800-642-4438.

90 Day Returns

Borsheims offers a generous 90 day return policy on all jewelry and gifts, and 30 day returns on watches, in their original condition for a full refund, less shipping costs, issued in the same tender as the original purchase.