Shipping & Delivery
UPDATE REGARDING COVID-19To help customers continue to celebrate their special moments, we will offer free local delivery in the Omaha area and complimentary curbside pick-up for online orders or previously purchased merchandise. Curbside pickup hours are from 10-6pm, Monday through Friday and 10-5:30pm on Saturday. For a limited time, we are also offering free standard shipping within the contiguous U.S. for all orders — no minimum purchase required.
Customers with inquiries about their orders are encouraged to call us at 402-391-0400 or email [email protected]
- Once you place an order online, you will receive an order confirmation email. Please add [email protected] to your email address book and safe list to ensure you receive all order status information from Borsheims.
- Once your order is processed, you will receive a second email with your estimated delivery and tracking information. If you are picking up your order in-store, you will receive an email notifying you that your order is ready for pick-up.
- Orders will ship out or be ready to be picked up in store the day of the purchase if the order is placed before 2PM CST with the exception of jewelry orders that require shop work. Orders placed Saturday and Sunday will ship the following Monday, excluding major holidays. Orders received after 2PM CST on a weekday are processed the following business day*.
- Overnight orders must be placed by 2 PM CT for next day delivery. While delays are rare, next day delivery cannot be guaranteed. External factors beyond Borsheims' control, such as weather conditions or mechanical problems, may impact delivery times.
- Overnight orders placed Friday or Saturday will be processed Monday and should arrive the next business day. If shipping overnight on Friday, please select Saturday delivery. Zip code and address must be verified for availability of Saturday delivery. Saturday delivery may be available for an additional charge, but it is not available in all areas. Please contact [email protected] or call 1-800-642-4438 for delivery details.
- For security, Borsheims utilizes Federal Express as its primary carrier as well as the United States Postal Service. Please be aware that all items for a single order may not arrive in the same package on the same day. Lastly, Borsheims requires a signature on all orders over $500 as well as any expedited shipping method (Overnight and Saturday).
- If an item is not currently in stock, Borsheims will contact you with the forecasted delivery date.
*Business days are weekdays (Monday- Friday) only.
SHIPPING TYPES & RATES
Complimentary Standard shipping is available for all online orders over $100. The Standard Shipping delivery time is 2-5 business days.
|Standard||$12||$0 - $99|
|2nd Day||$17||All Amounts|
|Overnight||$25||$0 - $9,999|
Oversized/Heavy packages ship for a flat fee of $60 (one charge per order).
POST OFFICE BOXES
Borsheims does not ship to P.O. boxes.
Borsheims ships exclusively fine jewelry items internationally to the following countries: Canada, Germany, Ireland, Great Britain, Mexico, Puerto Rico, China, Hong Kong, and Japan. Duties and taxes will be collected in full prior to shipment. Borsheims is unable to ship watches, home and accessories, or fashion jewelry internationally at this time.
We do not process or ship orders on the following holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas. All orders will be processed on the following business day.
A.P.O. and F.P.O.
Borsheims ships jewelry items to APO & FPO addresses through Registered Mail with the United States Postal Service. These orders typically take longer for delivery and we are unable to provide a tracking number or an estimated delivery date.
FREE IN-STORE PICK-UP
For added convenience, we offer an in store pick-up option. Once your order is received by Borsheims and is ready to be collected, you will receive an email notifying you that your order is ready for pick-up (this is separate from the order confirmation email). Orders placed before 2PM CT will be ready for in store pick-up the same day unless shop work is required.