Borsheims Careers

Career Opportunities

Career Opportunities

So you want to join the Borsheims team? We’re glad to hear it! We boast an energetic, experienced workforce of full-time and part-time employees with one common mission – to share in the special moments in our customers’ lives and to treat each opportunity with the respect and importance it deserves by providing exceptional customer service.

Browse Open Positions

Open Positions

Jewelry Polisher - Full Time

Our Jewelry Polisher is responsible for cleaning and polishing jewelry; completes the final stages of entry-level repairs including engraving, sandblasting, peal and stone cementing, and stripping and plating. You will be asked to communicate with various team members and customers about polishing questions and repair statuses.

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Customer Service Representative - Full Time

We are looking for someone who will deliver Borsheims’ Signature Service to our customers in-store and over the phone by assisting them with their inquiries about jewelry repairs, appraisals, cleaning, engraving, customer charge accounts and more. You are viewed as a resource to the sales associates and managers in Jewelry and Gifts.

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Customer Care Specialist I - Full Time

Our Customer Care Specialist is responsible for assisting customers during the purchasing cycle on Borsheims.com and ensuring Borsheims Signature Service experience. The Customer Care Specialist will manage customer chat, email, and telephone requests and answer inbound questions from customers; process online sales orders, complete the fulfillment process, place special orders for back-stock items, and direct sales inquiries to the sales floor team.

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Web Photographer - Full Time

Our Web Photographers are responsible for taking digital photographs and 360 videos of jewelry, watches, and gift products for Borsheims.com. The Web Photographer edits and optimizes images. You will be asked to communicate with various team members.

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Jewelry Appraiser/Graduate Gemologist - Full Time

The Jewelry Appraiser (Graduate Gemologist) writes accurate and professional appraisals of jewelry items for Borsheims customers. Establishes values for outside appraisal items using Borsheims pricing guidelines. Begins writing outside appraisals for complex items. Communicates with co-workers, customers, and insurance company representatives regarding appraisal details. Sorts and identifies diamonds and colored stones returned from scrap melt program.

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Watchmaker - Full Time

Our Watchmakers are responsible for watch repair on quartz, mechanical and automatic watches at various levels of complexity, adjustments, reconditioning, refinishing, sizing karat and non-karat watch bands, and battery changes on various types of watches. You will be asked to communicate with various team members and customers about repairs, job complexities, and expected completion dates.

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Armed Security Officer - Full Time

Our Security Officers are responsible for providing an armed presence to ensure a safe and secure environment and to protect company property and employees. If you have prior security or military experience and enjoy providing a secure and safe environment, you may be the gem we’ve been searching for!

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Team Testimonail from Autumne, Accounting
Team Testimonail from Karson, Watch Repair Services
Team Testimonail from Steve, IT

Team Testimonials

"One of my favorite aspects of working for Borsheims is how team oriented we are. All of the departments work together, similar to the mechanics of a luxury watch. The departments are like gears; they all have to work properly and mesh perfectly in order to be efficient, accurate, and effective. I have been fortunate enough to assist in other departments when times are busy and have developed great relationships while gaining a better view of how all the departments interconnect with each other. In the end, I don’t feel like I’m going to work every morning, I’m going home to a family."
Autumne, Accounting
"Working at Borsheims is rewarding because they offer customers exceptional customer service with an incredible selection of watches, jewelry, and gift product. Borsheims provides their employees with a fun, professional environment with many opportunities for advancement within the company, as well as, continued education opportunities. While at Borsheims, I have made many professional and personal relationships that will last through the years. The people that work at Borsheims take pride in their work, enjoy creating special moments for our customers, and enjoy going the extra mile to ensure the Borsheims team succeeds!"
Karson, Watch Repair Services
"It’s great to work at Borsheims because it’s really…the best. It’s great to work at a place you know that you can recommend to all your friends."
Steve, IT

Our Culture

At Borsheims, customer service is key. And our employees live by this philosophy day in and day out. We value our customers and embrace change. Our employees take great pride in working at Borsheims and most create lifelong friendships with their coworkers. Borsheims provides a family friendly environment and flexible schedule for all employees.

We believe supporting our community is the right thing to do. We encourage all employees to actively participate in community events and provide volunteering opportunities through our "Borsheims Gives" program. Being an active part of the Greater Omaha community helps our company and our brand build stronger bonds with our customers.

Our Benefits

Borsheims offers our employees a variety of benefits. Our full-time employees may select from Medical, Dental and Vision coverage, as well as, Flexible Spending Accounts (FSA), Voluntary Term Life and Voluntary Long Term Disability.

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Health InsuranceHealth Insurance

Insurance coverage will begin the first of the month following 30 days of continuous full-time employment with Borsheims.

401K Savings Plan401K Savings Plan

All regular employees who are 21 years of age and have completed 30 days of continuous service will be admitted into the plan first of the month following 30 days of continuous service. We match $1 dollar for $1 dollar up to 1% and $.50 on the dollar on the next 5%.

Paid Time Off (PTO)Paid Time Off (PTO)

PTO is available to use immediately. The amount of PTO a regular full-time or part-time employee earns is determined by the employee’s length of service, status, hours worked and is earned on an accrual basis.

Paid HolidaysPaid Holidays

Borsheims observes the following paid holidays for full-time employees: New Year’s Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving Day & Christmas Day.

Employee DiscountEmployee Discount

We offer a generous employee discount on merchandise offered at Borsheims.

LocationLocation

Centrally located off West Dodge Road & 100th St (120 Regency Parkway, Omaha, NE 68114).

Competitive PayCompetitive Pay

We offer competitive pay for customer facing and corporate positions.

Other BenefitsOther Benefits

Additional benefits include Paid Medical Leave (Full-Time Employees), regular weekly schedule/closed Sundays/no late nights, ongoing education and training, NEST 529 Plan, Years of Service Awards, and Cell Phone discounts.

About Borsheims

One of the largest independent jewelry stores in the nation, Borsheims prides itself on having an expert sales staff, a deep selection of product and “exceptional” customer service. For over 100 years we have been THE Engagement destination, offering an incredible selection of diamonds, engagement rings and wedding bands. We are home to a number of bench jewelers with custom design skills, a jewelry and watch repair department plus an on-site appraisal lab. In addition, Borsheims.com offers the same great selection and customer service all from the comfort of your home. Best of all, we always offer our free signature gift wrap on purchases big and small. We are proud to be a part of the Berkshire Hathaway family.

Learn More About Us

About Borsheims