Borsheims Signature Service
We are the destination for a unique experience in giving and getting gifts. At the forefront of that experience is exceptional customer service every step of the way. We are privileged to share in the special moments in our customer’s lives and we thank you for the opportunity to be a small part of them.
What is Borsheims Signature Service?
With friendly industry experts that are passionate about customer service, Borsheims prides itself on providing personalized assistance on your services- from your initial inquiry and purchase, to the lifetime of care that will follow.
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Complimentary Gift Wrap
All purchases will arrive in our signature wrapping - the silver box with the burgundy ribbon. It is our pleasure to provide this complimentary service for any items purchased from Borsheims or borsheims.com with the exception of final sale pieces.
90 Day Return Policy on Jewelry & Gifts
Borsheims offers a generous 90 day return policy on all jewelry and gifts, and 30 day returns on watches, in their original condition for a full refund, less shipping costs, issued in the same tender as the original purchase. Learn More
Expert Associates including 16 Graduate Gemologists
We know that when buying a gift that matters, it’s important to find a partner you can trust. Our experienced jewelers, gift, watch and jewelry sales associates will ensure you find the perfect gift at any budget. With 16 certified and graduate gemologists on staff, in house bench jewelers, a watch maker and unrivaled network of only the finest quality vendors and designers at our disposal, we know we can help you find or create a gift that will reflect any occasion or celebration.
Lifetime Jewelry Cleaning & Inspection
Borsheims offers free jewelry cleaning and inspection of all jewelry, no matter where it was purchased. Our in-house jewelers expertly examine and maintain your pieces to help protect them for a lifetime.
The Borsheims Price
As one of the largest independent jewelry stores in the country, we offer unmatched buying power and a remarkably low overhead. We pass our savings on to you through The Borsheims Price. And that’s something you won’t find anywhere else.
12 Months No Interest on Engagement & Wedding Rings
Borsheims offers our customers 12 months no-interest financing on engagement, wedding and anniversary rings over $500, with qualifying credit. With thousands of rings to choose from, we’ll help you find the one that perfectly fits their style- and your budget.
Borsheims provides an insurance appraisal, free of charge, for all jewelry over $1,000 at the time of purchase. We recommend an appraisal update every 3-5 years and updates are provided free of charge with original documentation.
Complimentary Engagement Ring Services Ring Sizing, Soldering & Refinishing
After the purchase and before the big day, Borsheims’ jewelers will size your engagement ring a maximum of 2 sizes once within 12 months of purchase, refinish your engagement ring so that it’s photo ready and solder your wedding and engagement rings together, all free of charge.
Generous Diamond Trade-In Policy
Your diamond purchase comes with a Lifetime Diamond Trade-in Policy. This benefit means that 100% of your original purchase price may be applied towards the purchase of a new diamond of greater value.
Jewelry Repair & Services
Borsheims is proud to offer a full-service repair department to put the final touches on our own fine jewelry, but also help care for customers’ jewelry repair needs.