We are the destination for a unique experience in giving and getting gifts. At the forefront of that experience is exceptional customer service every step of the way. We are privileged to share in the special moments in our customer’s lives and we thank you for the opportunity to be a small part of them.
With friendly industry experts that are passionate about customer service, Borsheims prides itself on providing personalized assistance on your services- from your initial inquiry and purchase, to the lifetime of care that will follow.
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Orders shipping within the contiguous U.S. are now eligible for free standard shipping. See Details
Purchases are eligible for our signature wrapping upon request - the silver box with the burgundy ribbon. It is our pleasure to provide this complimentary service for any items purchased from Borsheims or borsheims.com with the exception of final sale pieces.
Borsheims offers a generous 90 day return policy on all jewelry and gifts, and 30 day returns on watches, in their original condition for a full refund, less shipping costs, issued in the same tender as the original purchase. Learn More
We know that when buying a gift that matters, it’s important to find a partner you can trust. Our experienced jewelers, gift, watch and jewelry sales associates will ensure you find the perfect gift at any budget. With 13 certified and graduate gemologists on staff, in house bench jewelers, a watch maker and unrivaled network of only the finest quality vendors and designers at our disposal, we know we can help you find or create a gift that will reflect any occasion or celebration.
Borsheims offers complimentary jewelry cleaning and inspection for jewelry purchased at Borsheims. We recommend doing this every 6 months. Our in-house jewelers expertly examine and repair your jewelry to help protect it for a lifetime.
To ensure our most timely service, we ask that drop-offs be limited to no more than 5 jewelry items per visit. Stud earrings are considered a single item.
As one of the largest independent jewelry stores in the country, we offer unmatched buying power and a remarkably low overhead. We pass our savings on to you through The Borsheims Price. And that’s something you won’t find anywhere else.
Borsheims offers our customers 12 months no-interest financing on engagement, wedding and anniversary rings over $500, with qualifying credit. With thousands of rings to choose from, we’ll help you find the one that perfectly fits their style- and your budget.
Borsheims provides a complimentary insurance appraisal for jewelry over $1,000 at the time of purchase. We recommend an appraisal update every 5 years. Appraisals on jewelry purchased elsewhere start at $150 and may go up from there, depending on the complexity of the piece. There is no charge for appraisals on jewelry purchased from Borsheims. Due to high demand, jewelry appraisals can take up to three weeks.
After the purchase and before the big day, Borsheims’ jewelers will size your engagement ring a maximum of 2 sizes once within 12 months of purchase, refinish your engagement ring so that it’s photo ready and solder your wedding and engagement rings together, all free of charge.
Your diamond purchase comes with a Lifetime Diamond Trade-in Policy. This benefit means that 100% of your original purchase price may be applied towards the purchase of a new diamond of greater value.
Borsheims is proud to offer a full-service repair department to put the final touches on our own fine jewelry, but also help care for customers’ jewelry repair needs.